FAQ

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FAQHOME > FAQ

General Information



Can Haide fulfill a rush order?

 

The ability to fulfill a rush order is reviewed on a case-by-case basis. The decision depends on work load and product availability at any given time. We try to accommodate rush order requests whenever possible.

 

Can I set up an account with Haide or must I prepay 30-50% deposit for all orders?

Customers are always welcome to prepay orders or work on a cash basis. However, we also works with many customers on credit. A credit application must be submitted before we will complete any work on a customer's first order and constant monthly order basis.

 

What are your minimum run quantities?

Minimum run quantities are determined from the amount of packages that can be produced from printing a master roll of film. This is dependent on the size and style of the package being produced. Please call for specifics.

 

Basically our MOQ starts from 6000 meter printing runs. For example, with the pouches width repeat at 125mm, 8 pouches per one meter, plus 2 channels, that MOQ should be at 6000*16=96,000 pcs, just for reference.

 

What are Haidelead times?

Generally Haide packaging delivers custom packaging solution in about 8-9 weeks from the point of artwork approval by the customer.

Cylinder making in 7 days.

Printing & lamination in 10 days / 15 days in peek season.

Pouch making for 7-15 days on differ quantity and pouch style.

Average delivery of items on board of shipping typically in 4 weeks from the point of order.

Ocean shipping schedule,

Qingdao to Long Beach, LA 16-21 days

Qingdao to Tacoma, 18-25 days

Qingdao to Auckland, 19-23 days

Qingdao to Portland, 22-28days

Qingdao to Houston, 28-33days

Qingdao to Miami, 32-34 days

Qingdao to New York, 32-36 days

Qingdao to Chicago, 28-30 days

 

How do I make a return?

To initiate a product return, contact our customer support or sales representative via email or telephone for authorization. No returns will be accepted without prior notification and approval. There may be a restocking fee. Please note that custom-made items are NOT RETURNABLE except when the package is critical defective that can not be used. Stock products must be in the same condition as when purchased and should still be in original packaging within two months of purchase.

 


Artwork, Cylinder and Print Management Questions

How many colors can Haide / Color Leader print?

We have 2 sets of BOBOST Rotogravure 10 colors high speed printing press. Maximum CMYK+5 spot color, CMYK+4 spot + matte, or 10 spot color channel printing.

 

Can I order a combo run of various SKU's to reduce my minimum order quantity of bags?

C.B.C. we would consider on client’s situation, Normally we don’t print several items up on the same plates to reduce the order quantity, but we accept initial order 30% low than standard MOQ.

 

Can stock pouches be custom printed?

Printing is done when the packaging is still in a roll stock format. Therefore any printing on pouches is considered to be a custom packaging project.

 

Does Haide use the digital Printing process, and what does this technology involve?

HP indigo 20000, CMYK + 2 spot color, we only accept roll stock and flat pouches, 3 layer and below laminates order in global market.

 

Do you produce labels?

We have label lines for adhesive labels roll but we do not do stamping.

 

What the cylinder costs on my new design?

We only offer high speed steel tube plate by YC group, three width of cylinder and charges as follow,

820mm - USD 150

1120mm - USD 185

1300mm - USD 290

The cylinder cost will be return by the policy of production volume accumulation in the first 12 months, once production charges surpass USD 50,000, refunds USD 500 cylinder cost, repeat till all plate charge be refunded.



Film and Technical Packaging Questions


Are all the products Haide supplies food safe packaging?

All of the packaging supplies are food safe materials/products under FDA or CIFA regulation. BRC food packaging processing HACCP procedure certification.


 


Can Haide / Color Leader packaging print an anti-skid coating on our large bags?

We can add a registered anti-skid matte or glossy coating finish on client’s request(Optional on charge) to the packaging surface layer to help eliminate slippage or sliding when stacking bags. This can be especially helpful during shipping and for easier storage.

 

Do you make a material that allows for easy open packages?

Engineer designed films with peelable function as well as coating technology could help. We also manufacture other easy open features such as laser scoring or tear tapes.

 

Do you sell shrink bags?

No, but we do a lot easy peeling custom printed lidding film to cooperate with the shrink packaging.

 

Should MVTR and OTR be considered when selecting a packaging materials?

Some products will become rancid or oxidize in the presence of oxygen. For these types of products, a high barrier packaging film should be selected. Haide flexible packaging engineer representatives are always available to help guide the appropriate package choices to best protect your product.

 



Why is slip (control of COF) needed?

Slip facilitates performance on packaging lines to ensure constant or smooth tracking and smooth operation. When COF is too high or too low, the film will not run as it should. It needs to match the packaging machine COF specification condition range to make it operate in normal.

 



What basic information does we need when recommending a film structure?

Please provide the following information when requesting an order in determining the best film and coating structure for your product and application:

 


Details of package content and form

Anticipated shelf life under the sterilization and storing condition (current and target) 

Filling temperature, speed and other condition involved

Post filling heat treatment including temperature, time, and pressure

Storage and shelf temperature (ambient, chilled, or frozen)

Any required features (special printing, easy peel, easy tear, matte and glossy finish, etc.)

 

What considerations should we factor into material selection related to our operational efficiency?

Performance on your equipment, production speeds, roll stock joint control and waste factors  are important to be considered.

 

What considerations should we factor into material selection related to the product and the package?

Shelf life in different condition varies, exposure to extreme high and low temperatures during storage, shipping & logistic condition, puncture resistance, aroma barrier, UV protection, and other factors all come into selecting an appropriate film structure to protect your product.



Got a question? Please mail to sales@haidecorp.com, we are always there for you!